Field Service Management Software can Drive Business Transformation

“From a technology that was initially adopted for efficiency and cost savings, the cloud has emerged into a powerhouse of innovation throughout organisations” is a quote from Robert LeBlanc, the senior Vice President of Software and Cloud Solutions for IBM. There is no reason why field service management software using cloud technology shouldn’t be added to any organisation. In the cloud, companies can innovate faster to scale their business using field service management software.

The eworks manager system uses mobile and cloud computing to transform an entire business through greater opportunities for innovation. These are the ways that field service management software touches different parts of a business.

INCREASES COLLABORATION AND HARNESSES KNOWLEDGE

Using field service management software means that companies are able to locate and leverage the expertise of their employees. Whilst employees are in the field, cloud computing works in conjunction with mobile technology to improve communication amongst teams. The mobile cloud app helps organisations to cut down on employee’s not doing their job whilst out on the field, integrate mobile apps and increase efficiency.

It works as a collaboration tool to help teams function more effectively and it provides the ubiquitous platform for all to share.  It can also be used to work in collaboration with other businesses as it provides an unprecedented wave of collaborations between enterprises.

MAKE SMARTER DATA BASED DECISIONS

With the data and analytics constantly flowing through the field service management software, organizations can bring disparate datasets to one place. All relevant info is at their fingertips and makes it easier to make data-driven decisions.

CAN REINVENT CUSTOMER RELATIONSHIPS

Better data insights and more collaborative teams allow field service technologies to deliver an experience that is aligned with what customers are looking for and to better serve customers through in person and digital interactions.

Field Service Organisations will benefit from Field Service Management Software as it can boost business performance by impacting every area of operation within the company. Initially field service technology was invested in by teams for its productivity but now it shows promise in being used to improve innovation within the company and transform the way it works.

Field Service Management Software: Re-inventing the Industry, one technology at a time.

Unless you’ve been living under a rock for the past 10 years, you’ll be familiar with the fact technology is taking over. We’re more likely to communicate via text, imessage, twitter or Facebook than to have a face-to-face conversation. Businesses  gain and manage clients they’ve never even met over video calls. And although this may have been hard to imagine in the 80s or 90s, it works rather well.

Now, when it comes to industries like manufacturers, plumbers and electricians, they’ve done their best to keep up, but it hasn’t always been necessary. Therefore, these industries tend to have adopted the ‘if it’s not broken don’t fix it’ mentality in regards to new technologies. When really they need to be thinking of the return on investment in technology.

These job sectors need a bit of a recast, a brand reinvention – this way, they can market themselves as hip and innovative and primarily as an exciting, up to date career that teens should be fighting over job opportunities in. As the veteran employees retire or branch out to start their own businesses, companies need to attract fresh meat. To do so, listening to what younger employees or apprentices want is vital. Flexibility, technology driven, company culture and opportunities tend to be the popular expectations for those entering the working world, so if you’re not a company that offers these perks, why not?

 

What is the most important aspect of a business?

Now, all employers should answer the same: the employees (if not, you should seriously quit, or at least consider it). Those who do the work, day in and day out, will have a pretty good idea of what it is the company needs. So you, the company, should listen.

As time goes on, a majority of employees are beginning to lack the means to work in an increasingly mobile and tech savvy industry. This is how the manufacturers, plumbers and electricians end up with negative stigmas such as ‘stuck in the dark ages’. When what they should be hearing is ‘world-class, leading edge’. It’s up to you the company to ensure that your employees are up to date, educated and equipped with the latest technologies and systems to feel confident in the ever developing world. It’s called ‘preventative and predictive maintenance’ and your company needs to be doing it. However, if you fail to do so, plumbing, plastering etc will become a pretty undesirable career path. Don’t let your company lack the ability to attract new comers, a whopping 52% of students said they have no interest in the manufacturing industry. This could be for any number of reasons, but it’s most likely these specters are seen as unappealing due to their unattractive skills, behind the times technology and the lack of growth they offer.

So, make sure you’re company appeals, get a head start and adopt the latest technology in Field Service Management Software, for your staff management software needs. This digital organisation tool will bring your business right into the present and not only help you organise your staff and let your staff feel valued and involved, but you can give clients the option of using your software to give their feedback too.

Last of all, remember this is not a dead end, it is a cross roads where innovation, technologies, entrepreneurial companies and big trends are paving the way. Make yourself and your company one of them.

 

 

 

words – Sinead Morrissey

Field Service Management Software for Businesses Who Want to Take Care of the Customer

In each of our careers, we all have our own individual skill set, which varies drastically across a range of differing work roles. When aspiring to a certain role, or undertaking training for our careers we tend to forget that there is an additional component needed for success in any career. Everyone has at a minimum, two responsibilities at work. The first is the job you have studied towards or trained to do. The second is related to customer services. You must take care of the customer regardless of customer service being part of your job description or not.

A salesperson is hired to sell. A plumber installs and maintains plumbing systems. A hairdresser styles hair. One thing that that each of these professions has in common; with each other and hundreds of other occupations worldwide, is that taking care of the customer is key. Regardless of the role an individual is hired to do, service responsibilities are part of the job. Workers on the front line are used to communicating with a customer, but for those working behind the scenes and just happen to get a call, the role of customer service must then be recognised. Impression is formed with all interactions with any member of a company and brands must consider that consistent good communication and customer service is  tantamount to the reputation of the company.

Field Service Management

Field Service Management software has become popular with businesses of many different kinds. This becomes understandable when you consider the range of features many systems have. E Works Manager, for example, has two main elements; the App and the System. When used together, managers can have total control over jobs and staff, and can track all work. Delays can be picked up on and dealt with immediately and other issues can be rectified without delay. This is cost effective and a streamlined way of communicating with others in the business. All jobs can be kept track of in one place. Field workers can complete electronic sheets and additional digital documents can be created such as invoices, at the member of staff or client’s desire.

Field Service Management for the Customer

Using Field Service Management Software can be one of the best decisions that a company can make in terms of improving their customer service. Managers setting up the software can choose to import  customers into the system and control just how much input they would like to receive from them. The use of Field Service management software E Works Manager, allows accounts to be created for individual customers and customers can log in to view the progress of the jobs they are having done for them and approve invoices for payments. Field Service Management Software cuts out the middle man and the hassle that often leads to confusing incidents which lead to diminishing reputations of companies.

Field Service Management Software is a must for improving relations and organisation within a company and for an easier base for communicating with clients.