How do we do this? Two words, Customer Satisfaction. We created the UK’s No.1 Job Management Software to empower companies with the ability to record day-to-day jobs, track employees, manage quotes and invoices, schedule
How do we do this? Two words, Customer Satisfaction. We created the UK’s No.1 Job Management Software to empower companies with the ability to record day-to-day jobs, track employees, manage quotes and invoices, schedule new job and to manage your guys on the road. All with one aim in mind, to make the day-to-day running of a business simplified. E-Works Manager has a driven and professional team, which continue to provide assistance and updates to your job management system. Enabling your managers to do what they do best.
You’ve probably experienced some bad customer support in the past including ignorant staff members and useless operators to name a few. Our customer support team is one of the main aspects that keeps clients falling in love with Eworks job management software. EWorks Manager listens to you. It takes the needs of the customer into consideration and specifically fits the EWorks system around you. We can customise our software to fit your business needs and our training staff and account managers are always on hand to help you with any questions. Our support team is based in the North West, UK and when they are not enjoying a good cup of tea we can guarantee that they are helping our customers get the most out of their jobmanagement system. Under the perfect environment, EWorks manager has enabled workforce management teams to improve their efficiency by as much as 12%! Why not sign up to day for our no contract free 14 day trial.
Stress is to productivity as a wall is to a runner! But what are the main factors that make so many workers hit this wall? You’re in luck as a recent survey of 1,500 workers in varying positions and professions has reported the common road bumps they incur daily that leaves them feeling stressed at work. We have listed the top 5 below in descending order.
No surprise that a lack of information is the number one stressor. Nothing can be more stressful at work than having to read people’s minds. And the problem is exactly that, vital information is omitted by other people, which makes this just as much a communication issue as it does an information problem. Put yourself in the situation, you get to work early, you’ve had your coffee and you are pumped to get going but suddenly you find out that the job you are meant to be on today has been delayed as other team members haven’t finished their tasks yet.
The solution proposed is a tool or system that allows team members to see where all the projects in the company stand and the progression of each aspect. This makes roadblocks clearer and members of the team responsible for their allocated informational input, or sometimes lack of. Making team members responsible for their input and having real time updates of job progress really could be the difference between your team’s stress levels being through the roof or having a team that is productive and cool as a cucumber.
A never-ending list can be daunting and can lead to a lot of stress. But even more importantly as more items are added on the to-do pile it can lead to important tasks being neglected or forgotten all together. If you are in a service industry you can’t just forget about clients or you won’t be in the industry much longer. But receiving late paper work or having to wait around for a contractor to arrive can too often leave clients feeling neglected. If you ever had to wait in all day for a plumber to arrive or for a parcel to be delivered then you’ll surely know the frustration I am talking about.
Improving prioritisation is all about organisation. Different industries and professions need different techniques. Office-based workers should adopt the ever-popular agile project management method. Whist day-to-day contractors or service industry workers need a more advanced real-time method of organisation. There is no point ordering jobs by priority if it mean travelling 20 miles to your next job only to find out that the job after that was in the same place that you just drove 20miles from. Here the best solution would be to order work by means of importance and location. A geo-planner and live panel planner would do the trick.
Unrealistic goals can result in a day that seems never ending and an employee that is dissatisfied, stressed out and exhausted. Getting the most out of people doesn’t have to mean pushing them to their limits. Managers want results and employees want an easy life. Which leads to employees taking too little or too much on. Worst yet the spill over of yesterdays work will effect the day after and the day after that…
So what’s the solution? Communication! Sounds so simple, it isn’t! The problem is again that managers want result and employees too often want an easy life. How can you achieve both… take the pressure off but monitor progress closely. Move away from the ancient vertical to-do list. Use a system that takes the employees current position, assigns a prioritised job in order of location or importance, time-stamps the progress of the current job and then notifies the manager when a task is completed so that they can assign a new task. The employee never has to negotiate the volume of work they can do that day and the manager knows which job have ran over the estimated time assigned and why. But what about deadlines?
Deadlines are important, but changing deadlines are also a major factor in stressing people out, which leads to reducing productivity, which leads to a deadline being stretched out. So as you can see deadlines can often be their own worst enemy. Deadlines are in place either because other team members need a specific task completed to progress with their task or because the client needs the work done by a certain date. The reality is no one can predict the future and deadlines will get change… so deal with it. That’s the solution, dealing with it. Dealing with a change as soon as it happens with diminish its impact and will decrease anxiety that can build up around the change. Dealing with it means having clear lines of communication every step of the way. This can often be a time-consuming task so it is important to have SMS alerts, email auto-responders and communication tools in place.
Manager, directors and owners make mistakes. It happens, they are humans. Problems only arise when leaders don’t take clear responsibility for their action and set a course to correct them. Here again is the importance of communication. A leader must be willing to admit and correct their mistakes. However employees also need to be able to communicate the mistake to leaders without the worry of bias against them in the future. A tool that documents all tasks assigned and allows a clear chain of recorded written communication can often give the employee a feeling of safety when communicating with managers. Anonymous surveying tools can also be effective when the matter isn’t an urgent one. However when the matter is really important the best results often occur from scheduling a face-to-face in a professional environment.
As an engineer keeping track of all your jobs and work can be a difficult task. E Works Manager helps you manage your staff and workflow with ease.You can manage all areas of your business and track you staff or sub-contractors progress by the click of a button.
Our system is tailored to you, we adapt your business processes and help you be more efficient, For more information please visit our website here.
E works Manager helps you to schedule all your jobs, track appointments and project, and provides you with the complete job management system.
Track your jobs and your appointments
Locate your staff and sub contractors – Real time job management
Manage calendars and allocate jobs based on availability
Know which staff members or contractors actually make you profit
Working with E Works Manager helps you have a cloud based system to control your business from anywhere in the world.
Working across all handheld platforms, no huge investments are needed to enable you to understand what jobs / customers and staff are making you profit !!! – Please contact us for a free demo
Do you currently have problems arranging your staff’s job schedule, who should be where and when?
Do you find it hard keeping track of certain people or contractors, jobs that run over time, invoicing for the correct amount of work done?
Its not too bad if you are a small company with 1 or 2 employees who you can always a keep track of, but sometimes even that can be a full time job itself.
If a member of staff has 7 jobs in 1 day. You need to make sure they are there on time, make sure the correct work is done in the right time frame, the job is signed off and then invoiced correctly. Then you have the extra headache of chasing the invoice payment later on.
E Works Manager does all of this for you…
All you do is enter the job details, and assign it to a member of staff.
The job is then sent to their APP.
They go out on site and do the job.
If they run over time you are alerted.
You can view where they are on a personal map at any point.
Add photos, expenses and any attachments for that job.
Once the job is done they get the client to sign off.
This is then sent back to the main system and all you need to do is authorise the job.
Everything here is automated; this gives you a chance to get on with your more important tasks. The only time you will need to check on your staff is when you are alerted that there is a problem.
With our live panel you can view live updates as they happen.
E Works Manager can be integrated with any system, our in-house team are ready to answer any questions you may have ?