In each of our careers, we all have our own individual skill set, which varies drastically across a range of differing work roles. When aspiring to a certain role, or undertaking training for our careers we tend to forget that there is an additional component needed for success in any career. Everyone has at a minimum, two responsibilities at work. The first is the job you have studied towards or trained to do. The second is related to customer services. You must take care of the customer regardless of customer service being part of your job description or not.
A salesperson is hired to sell. A plumber installs and maintains plumbing systems. A hairdresser styles hair. One thing that each of these professions has in common; with each other and hundreds of other occupations worldwide, is that taking care of the customer is key. Regardless of the role an individual is hired to do, service responsibilities are part of the job. Workers on the front line are used to communicating with a customer, but for those working behind the scenes and just happen to get a call, the role of customer service must then be recognised. An impression is formed with all interactions with any member of a company and brands must consider that consistent good communication and customer service is tantamount to the reputation of the company. Bottom line – take care of the customer.
Field Service Management
Field Service Management software has become popular with businesses of many different kinds. This becomes understandable when you consider the range of features many systems have. E Works Manager, for example, has two main elements; the App and the System. When used together, managers can have total control over jobs and staff and can track all work. Delays can be picked up on and dealt with immediately and other issues can be rectified without delay. This is cost effective and a streamlined way of communicating with others in the business. All jobs can be kept track of in one place. Field workers can complete electronic sheets and additional digital documents can be created such as invoices, at the member of staff or client’s desire.
Field Service Management for the Customer
Using Field Service Management Software can be one of the best decisions that a company can make in terms of improving their customer service. Managers setting up the software can choose to import customers into the system and control just how much input they would like to receive from them. The use of Field Service management software E Works Manager, allows accounts to be created for individual customers and customers can log in to view the progress of the jobs they are having done for them and approve invoices for payments. Field Service Management Software cuts out the middle man and the hassle that often leads to confusing incidents which lead to diminishing reputations of companies.
Field Service Management Software is a must for improving relations and organisation within a company and for an easier base for communicating with clients.