Finding the best way to improve your company’s service is difficult. Costly expenditures that have little real world value can hurt your company’s profits as can huge changes to the service you provide if they are not appreciated by your customers. However, the right changes can lead to incredible improvements in both productivity and profit margins, something no company can say no to. In the Plumbing industry especially with a relatively saturated market, often the littlest change can have a huge effect on your company’s ability to compete. Introducing Field Service Management software could be that change for you; a way of improving your efficiency without costing too much.
What exactly is Field Service Management software? Well, it’s a programme that can be installed on computers, laptops and tablets that help your company to share information in the field. For a plumbing company, it can mean all your workers being connected with each other no matter where they are out on assignment. This may not sound revolutionary but when you put this technology into practice, it can profoundly change your company for the better.
Field Service Management software will help all your employees stay in contact at all times. What this means in practice is that a supervisor can log in and see all jobs that are currently active, move them around, re-assign them, check in on the ones that are running over, and at all times keep in contact with your company’s most vital resource; its workers. Your company can only complete as many jobs as can be scheduled and carried out by your employees, but with good quality Field Service Management software, you can optimise your workforce’s efficiency by staying in contact with them. Some FSM software even has features that inform clients of an assignment’s state of completion, letting your focus on the job at hand, instead of dealing with customers. In the plumbing trade the flexibility and information that Field Service Management software gives, could lead to more jobs completed, better customer service and higher levels of efficiency.
It’s not just in employee communication that efficiency can improve. Using a cloud-based Field Service Management system can mean access to customer’s history and to keep documents such as invoices and payment systems. All of this can be done electronically, meaning less time between charge and payment and ultimately a higher rate of cash flow.
Ultimately with the introduction of Field Service Management software, your plumbing company could see an increase in cash flow, employee efficiency and profit, making it a change you need to think about for the future.