Field Service Management Software: Re-Inventing the Industry, One Technology at a Time

Unless you’ve been living under a rock for the past 10 years, you’ll be familiar with the fact technology is taking over. We’re more likely to communicate via text, iMessage, Twitter or Facebook than to have a face-to-face conversation. Businesses gain and manage clients they’ve never even met over video calls. And although this may have been hard to imagine in the 80s or 90s, it works rather well.

Now, when it comes to industries like manufacturers, plumbers and electricians, they’ve done their best to keep up, but it hasn’t always been necessary. Therefore, these industries tend to have adopted the ‘if it’s not broken don’t fix it’ mentality in regards to new technologies. When really they need to be thinking of the return on investment in technology.

These job sectors need a bit of a recast, a brand reinvention – this way, they can market themselves as hip and innovative and primarily as an exciting, up to date career that teens should be fighting over job opportunities in. As the veteran employees retire or branch out to start their own businesses, companies need to attract fresh meat. To do so, listening to what younger employees or apprentices want is vital. Flexibility, technology driven, company culture and opportunities tend to be the popular expectations for those entering the working world, so if you’re not a company that offers these perks, why not?


What is the most important aspect of a business?

Now, all employers should answer the same: the employees (if not, you should seriously quit, or at least consider it). Those who do the work, day in and day out, will have a pretty good idea of what it is the company needs. So you, the company, should listen.

As time goes on, a majority of employees are beginning to lack the means to work in an increasingly mobile and tech-savvy industry. This is how the manufacturers, plumbers and electricians end up with negative stigmas such as ‘stuck in the dark ages’. When what they should be hearing is ‘world-class, leading edge’. It’s up to you the company to ensure that your employees are up to date, educated and equipped with the latest technologies and systems to feel confident in the ever-developing world. It’s called ‘preventative and predictive maintenance’ and your company needs to be doing it. However, if you fail to do so, plumbing, plastering etc will become a pretty undesirable career path. Don’t let your company lack the ability to attract newcomers, a whopping 52% of students said they have no interest in the manufacturing industry. This could be for any number of reasons, but it’s most likely these spectres are seen as unappealing due to their unattractive skills, behind the times technology and the lack of growth they offer.

So, make sure you’re company appeals, get a head start and adopt the latest technology in Field Service Management Software, for your staff management software needs. This digital organisation tool will bring your business right into the present and not only help you organise your staff and let your staff feel valued and involved, but you can give clients the option of using your software to give their feedback too.

Last of all, remember this is not a dead end, it is a crossroads where innovation, technologies, entrepreneurial companies and big trends are paving the way. Make yourself and your company one of them.




words – Sinead Morrissey