HELPDESK SOFTWARE
Solve customer problems faster by tracking and managing every support ticket in one system.
RESOLVE ISSUES FASTER WITH SERVICE DESK SOFTWARE
Customers don’t want to wait, and they definitely don’t want to repeat themselves. Whether it’s a broken piece of equipment or an emergency repair, helpdesk software allows you to quickly solve issues.
Get the right details upfront
Get the information you need upfront by adding custom questions to your ticket form. Spend less time chasing customers for clarity.
Help field workers find solutions faster
Speed up resolution by assigning queries based on department or skillset. Go a step further with ready-made solutions for your team to choose from.
Capture every interaction
Get a full record of every customer interaction, with every ticket, call, and email stored in the cloud. Nothing is ever lost, denied or disputed.
Helpdesk software in practice
See how you can use our help desk ticketing system to deliver the right solutions in less time.
Take action
Turn resolved tickets into leads, quotes, jobs, invoices or purchase orders. Keep every query moving until it's completely closed out and customers are happy.
Full control
Stop managing queries over email or the phone. Handle everything in one place so no issue slips through the cracks and every problem is solved.
Stay organised
Create custom ticket categories so your team knows what they're dealing with. Then use them to spot which issues crop up most frequently.
Let customers raise tickets
Your customers can log issues straight through the portal. No more lengthy email threads or time-consuming phone calls when something goes wrong.
Prioritise queries
Push urgent issues to the top of the queue, so your team always knows what needs attention now and what can wait.
Solve faster
Attach questions and pre-built solutions to tickets so field workers can resolve issues quickly, and get it right the first time.
Explore more features
Customer portal
Give customers more control. Let them book jobs and check on progress through the self-service portal. No back-and-forth on calls or email.
Job Management
Manage jobs in one place, from start to finish. Track progress and spot bottlenecks before they become problems, so you always meet deadlines.
Leads & quotes
Turn every prospect into a paying customer. Track every lead, send quotes faster and start working on jobs the moment the customer says yes.
For electricians
MORE TIME ON THE TOOLS
Frequently Asked Questions
Helpdesk software lets you track and manage every customer support query in one place. Instead of issues getting lost across emails and phone calls, every ticket is logged, assigned and worked through to a solution, so customers don’t wait and don’t have to repeat themselves.
A customer raises a ticket when they have an issue, and you assign it to the right person to resolve. Add custom questions to your ticket form to get the details you need upfront, and add ready-made solutions to the system, so your team can fix things fast.
Yes. Turn tickets into leads, quotes, jobs, invoices or purchase orders, all in the same system. Keep every query moving until it’s fully resolved and the customer is happy.