The client
Latus Group
The background
Latus Group is one of the UK’s top occupational health service providers. The business’s team of medical professionals, including physicians, occupational health technicians, physios and rehabilitators, work with businesses to establish wellbeing initiatives, provide health assessments, and make employees feel safe and happy in the workplace.
The project
Latus Group has grown rapidly in recent years, bringing new challenges, including the need for a new scheduling system. Their previous system lacked scalability and flexibility and was not a good fit for their occupational health organisation. They needed a solution that could adapt to the way they work and grow with them, enabling them to schedule medical assessments and health checks and assign appointments to mobile health professionals without needing repeated system updates. Due to their fast-paced growth, the business had little time to trial products and wanted to get a new system up and running as quickly as possible.
Why Latus Group chose Eworks Manager
Latus Group’s Head of Service Operations, Rob Amies, was tasked with finding a scalable scheduling system. After researching a few options, Eworks Manager stood out, mainly for the exceptional product knowledge and support in being able to adapt the Eworks job management solution for their specific medical appointment scheduling needs.. Following the software demo, Account Manager Danny met with the business two to three times a week to answer questions. Rob explained that no question was too big or small for Danny, and they quickly built a good rapport, which was a key reason the business chose Eworks Manager. The team was also impressed by features like reporting and the mobile app, both unavailable in their previous system.
“We needed a flexible solution that could adapt to the way we work. Eworks Manager was the best fit for our business, and their team was open to making changes to the system to ensure it fit our processes.”
Rob Amies, Head of Service Operations at Latus Group
The result
In early December 2024, Latus Group chose to launch the system at the start of the new year. With less than a month to prepare, Eworks Manager made it happen.
Since adopting Eworks Manager, Latus Group has gained the scalability they were looking for – and seen significant improvements in their daily operations, leading to huge benefits, including:
- Confidence in a solution that supports growth – with the ability to schedule more medical appointments and manage more occupational health technicians, the system supports the organisation’s growth.
- Insight into team performance – reports provide the business with insight making it easier for them to identify areas of improvement.
- Improved time management with automation – mobile health professionals save time by automating emails for questionnaires and digital documents.
- Quick access to jobs via the mobile app – with access to job details and client information from mobile devices, mobile health technicians no longer need to rely on laptops.
“The service from our account manager and the Eworks Manager team has been fantastic. No matter how many questions we ask, they always get back to us with an answer, which makes us feel important and valued.”
Rob Amies, Head of Service Operations at Latus Group
Discover Eworks Manager for your field service business
We’ve helped hundreds of businesses like Latus Group unlock the scalability they need to grow and reach their goals – and we're ready to do the same for you. Eworks Manager is perfect for a range of field service businesses, not just occupational health. We work with businesses in industries such as plumbing, HVAC, construction, electrical and more.
Contact us today to book a demo. See our job management system in action and discover how Eworks Manager can help your business scale and work smarter.