Create, Manage and Track all your Customer's Tickets. In One System!
Help Desk SoftwareManaging Your Customer’s Tickets Efficiently
Managing your customer queries has never been easier with Eworks Help Desk Software. Create, manage and track all your customer's tickets, in one system and ensure that you are always aware of any issues. Our software also allows for a quicker response time, furthermore ensuring that your customers are constantly satisfied with your service.
A member of staff or your customers can create tickets through either your Eworks admin system or the customer login portal. Your customer can hence drop having to phone in or email for assistance. With our ticket system, each inquiry is also tracked and stored
To create a ticket, your staff or client can simply: select the category of the issue, select what the issue relates to, give a description of what the issue is and add an attachment if needed – it’s as simple as that!
Setting Up Your Own Personalised Help DeskThe Help Desk Includes Three Sections;
Create your own personalised questions for your customers to answer. This way, when they log a query, they can quickly give you more information about the problem they are experiencing. This also saves your staff valuable time from having to make a trip to the customer's site to inspect the problem, or having to call in to find out more information.
Questions are furthermore specific to the categories you set up in the system. Your Customers can also give you the relevant details you need to find a solution. With this feature you can also set up priority levels for each given ticket, as well as merge or link tickets within the system.
Once your customer answers the relevant questions set for them, you are then able to respond immediately with a solution. You can also easily add solutions to the Eworks Help Desk by simply selecting the category they match to and explaining the actions the customer needs to take.
When a solution is added to a ticket you can furthermore make it visible to the customer through the login portal. You can also inform them of the solution by sending them a direct email from the system.
Categorising your customer tickets is the first step in knowing what the issue relates to. Simply add in your specific categories, select which employee will tend to the category and match the relevant question and solution. With these actions, you can make the process run more efficiently.
Tied Into Job Management Each Ticket Can Be Converted to a;
If you would like more information on our Help Desk feature please get in touch and grab your 14-day free trial today!
Call us: +44 (0) 151 653 1926
Email us: firstname.lastname@example.org
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