Field Service Management Software
Manage and Track your Staff and Jobs with An Efficient Field Service Management Software
Our Field Service Management Software is an all in one system that helps you as a business owner or an administrative staff member keep track of your field operatives. It is important to keep track of your staff when out in the field. Losing valuable work hours is the main cause of jobs running over schedule. With our Field Service Management Software, you can keep track of all aspects of every job, all from one place.
Every action made by workers out in the field is monitored and Tracked within our FSM Software, hence alerting your scheduling staff about every job that has been assigned to each worker. By simply inserting a date range, your admin can also see the range of jobs done by each worker for reporting purposes. As every job is tracked, the office is informed so that if a customer happens to call in, your staff have the answer to the whereabouts of the worker, the progress of the job and any other relevant information relating to the job. When it comes to Job Sheets, Eworks Manager allows your workers to capture a customer’s signature from the mobile App.
The Eworks Admin System and Mobile App work in conjunction with each other. This means that every action that takes place on the App is constantly updated, whether it be staff indicating that that they are on route, adding any notes or photos, or when they get the customers signature on the job sheet. The system automatically transfers all information from the mobile App to the Admin System in Real Time. The Geo Planner will show your office a real time location of your field workers that use the mobile App. This means that your office will know exactly where your workers are at any given time of the day.
Stop Overrun Jobs
With our all in one Field Service Management system, you can quickly see which jobs are taking longer than needed and the reasons behind the delay. In most cases, workers need additional parts for a job. That, or they are abusing the time spent on site. As jobs are updated from the field, your office staff can view and Monitor photos of work done. Thus, your staff are able to see the progress of work, as well as any notes added by the worker explaining the delay. If parts need to be ordered in to complete the job, your field staff can action this from site. This sends an automatic notification to your office to order in the additional parts, and hence saves time for your workers who would otherwise have had to come back to the office.
Time Management is vital when you have teams out in the field tending to a handful of jobs. Our FSM System lets you set up specific jobs and attach default completion times to them. Your office can hence easily schedule and assign jobs to those technicians who will be available during the day. The Time Planner in the Admin System shows a live and visual representation of all jobs for the day, week or month. This allows your office to easily schedule jobs for your workers without creating duplicates or double bookings. By scheduling jobs effectively, time management is made efficient.
When jobs are complete, on hold or handed back to the office, the live notifications, as well as the Live Panel in the Admin System, assist your office in becoming efficiently responsive. With the live panel, you can have a screen in your office which will display a live feed of how far your workers are with a specific job. This ensures that, as soon as a job is complete, the designated person in the office can authorize the job and make sure that it is sent for invoicing immediately. This leaves no time for jobs to be forgotten about or misplaced while you wait for your worker to bring the job card back to the office.
If you would like to book in a demonstration of our software get in touch today, or register for a free trial to test it for yourself.
Call us: +44 0151 653 1926
Email us: [email protected]