In the face of the global pandemic, many businesses have had to shut their doors due to lockdown regulations. To the companies in key services, work has been more demanding, and workers are under pressure. Due to COVID-19, regular day-to-day work routines have changed, and protective measures have been put in place. Companies have also been advised to work remotely where they can, to keep social distancing amongst staff members.
Companies have been forced to compromise their usual business routines by implementing new rules like: social distancing; hand sanitisers need to be used regularly, and facemasks need to be worn when working around others. This pandemic has, without a doubt, been extremely challenging and stressful for key service business owners especially. The owners and managers of these service businesses have the pressures of upholding the business during this tough time economically, and responsibility to keep their staff safe out in the field.
Businesses are still using the ‘paperwork’ method. People need to realise that paper can potentially carry the virus and infect your employees. Working on a system that enables you to continue job planning and dispatching remotely protects your employees. Right now, there is no need to have the entire staff work from the office when there is an option to go paperless and work remotely.
Eworks Manager’s Job Management System has been developed to help businesses eliminate paperwork and save time and costs. The software is designed to streamline your business from start to finish. The system includes job management features, mobile inventory and asset management, sales features like leads, quotes and invoices, CRM software, and finance software integrations. You can work from any device with our Mobile App, which is great for the workers in the field. Because the system is cloud-based, it can be accessed by everyone, anywhere.
During this time, the Eworks Manager team is encouraging our clients to make use of the Field Service Questionnaire Feature on our system to help companies make sure that all of their mobile workers are following precautionary and protective measures when they are out in the field. Using this feature, you can create multiple questionnaires or 'checklists' for mobile workers to fill in while they are on the job. This checklist could ask the mobile user questions like: "Are you wearing your facemask?" or "Have you sanitised your hands?". These checklists can be used to remind mobile workers to keep themselves safe and sanitised during this time.
Eworks Manager has three new Job Approval methods, so that your business can keep social distancing, but remain in contact with your customers. You can send job approval requests to your customers via the SMS approval method, where the customer will receive a text message request. The Audio approval method records the customer verbally approving your job. The recording will give you 10 seconds of audio, and will be uploaded to your job attachments, which can be listened to at any time. Lastly, the Email approval method will send the job approval request to your customer automatically via email.
Our Mobile App has many features that will enable mobile users to work remotely, while still keeping the admin system updated. Mobile workers can avoid carrying
The Live Mobile Tracking feature within our system is a great way to keep track of all of your mobile users throughout the working day. This feature helps managers to locate employees when needed.
The efficiency of having your entire office in the palm of your hand is the next step forward for your business. The year 2020 has turned out to be far different to what we anticipated, but it is our job to get companies to be able to work again, at least remotely for now.
Key Service Business owners should consider adopting a Job Management System for their businesses during this time, because the software will not only streamline workflow and operations, but it will help keep your employees safe!
If you are interested in going paperless and your service business is ready to run more efficiently than ever before, please give us a call or start a 14-day free trial of our system.