Software is a valuable tool for your field service business. It helps you work faster, reduce mistakes and deliver quality services that lead to happier customers and more referrals. But if your team isn’t tech-savvy, it can be difficult for them to use the software. What’s meant to help them get more jobs done in less time will slow them down and lead to more mistakes.
If tech isn’t your team’s strong suit, discover how you can improve software management to turn the system into a tool that cuts errors and helps your team work faster.
Make training a priority
There’s no denying that team software training matters, but when your calendar is packed with customer jobs, it can quickly slip down your to-do list. The problem is, the longer you put it off, the harder it becomes for your team to use the system confidently and without error. Even when work is busy, pencilling in time for training pays off in the long run. A small investment now means fewer mistakes and a faster-moving team in the future.
Focus on what they need to know
It’s unlikely that every team member needs to understand every single feature the software has – and trying to teach them all of it can slow things down. An overload of information only makes staff training more confusing and harder to remember. To avoid this, focus on what’s relevant to each person’s day-to-day work. Give field workers the tools and knowledge they actually need to get the job done so they can get up and running with the software faster.
Get your team comfortable with mobile tech
If your system has a mobile app, make sure your field workers know how to use it well. When your team knows exactly how to find job sheets, create quotes and invoices, and take payments on the go, you can reduce delays, wrap up jobs quicker and take on more projects, leading to more sales revenue for your business.
Schedule regular check-ins
Meet with your staff regularly to discuss their tech pain points and use their feedback to improve software processes or training. These check-ins give them a chance to ask questions, share challenges and suggest improvements. They also help you spot training gaps, keep everyone engaged and make sure the software is still adding value to the work your team is doing.
Turn to your software provider for support
It’s natural for field workers to turn to you or their supervisors when they have questions, but when it comes to tech support, the best resource for help is your software provider’s support team – the people who know the software inside and out. Encourage your field workers to contact customer support directly and make sure they know how to reach them. Most providers offer assistance via email, phone and live chat, so be sure your team knows the quickest way to get help when they need it.
Eworks Manager is perfect for teams lacking tech skills
Managing software with a team that isn’t tech-savvy is easier with job management software like ours. Our system is user-friendly and built for sectors like plumbing, electrical, construction, maintenance and more, meaning it’s easy to learn and designed with your business in mind. With Eworks Manager, all users get staff training and support from a knowledgeable team, plus help videos – perfect if your staff are short on time or need a quick refresher.
Want to learn more? Book a demo to discover how our easy-to-use software can speed up your operations and keep jobs on track – no matter how tech-proficient your team is.
