Triggers – SLA Tracking Software

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Customisable Triggers to suit SLA Conditions

Stay Updated with Triggers to Remind You at Key Points

Notify Specified Users of Determined Actions

Schedule Your Workforce Efficiently

SLA Tracking Software - Enhance your customer activity notifications with SLA Management Software for your business.

Our Full-Featured SLA Tracking Software will help you Manage and Streamline Your Entire Business

Eworks Manager's Triggers are notifications that are set up in your system to alert you automatically of when things run a little late. As a result, you can keep your jobs in check and your clients happy. Furthermore, if you would like to be notified of when a customer creates a job via the customer login, you can also easily do so through Eworks Manager's Triggers! You are entirely in control when it comes to the triggers. You can set a specific time and date for when you would like to receive the notification and what Triggers you want to receive.

Keep Your Staff & Customers Informed at All Times

Never lose track of another appointment, lead or update.
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Monitor Job Activity & Keep Customers Updated

Keep your customers informed at all stages of a job, whether a worker is on-route, on-site or has had to hand the job back to the office for additional equipment or material. Customers can receive notifications allowing them time to prepare or contact the office should there be any issues such as access to the premises. No matter which stage a job is at, your customers will be kept informed at all times.

Manage Assets & Inventory Effectively

Keep track of asset and inventory dispatching and manage maintenance with recurring jobs and alerts using our Triggers. Managing your assets in this way ensures your assets get their scheduled servicing on time and remain within warranty. Assets can be a greatly profitable part of your business, with our full asset history, you know exactly where your asset is located and when last it was serviced.

Track & Manage Invoices at all Stages

Track all your invoices from a single system and receive notifications for every action. On completion of a job, an alert can be sent to a designated staff member for authorisation, at which point it can be invoiced directly to the customer. If an invoice has not yet been paid within the stipulated time, you will receive an alert and be able to take the necessary action.

Keep Your Workforce Updated throughout the day

Our Triggers allow your workforce to stay engaged at all times. Every action which occurs within a job can have a notification assigned to it, whether it be alerting your workers of a new job, changes to a job or if they have spent to much time on-site. This way you can manage your jobs and workers more effectively and improve productivity.

The Complete Business System

Some additional features that would benefit your business

SLA Tracking System FAQs

1What is a SLA Tracking System?
SLA Tracking Software tracks and manages all aspects of your service related business, ensuring service agreements are met. For field service companies, this could mean responding to a job within a specific time frame or having a worker on-site within a specified number of hours. The agreement often includes penalties for failing to meet the contractual level of service. This is why having the right tools for SLA Tracking is so important.
2What can I do with a SLA Tracking System?
Keep track of leads, notify users of assigned jobs and receive alerts on overdue invoices. Select from a list of default triggers, defining which actions you would like to be notified about or create customised triggers and alerts for specific actions in the system. With our SLA Management integrated into our Job Management System, you can take full control over your entire business and be at ease that all processes are being followed as effectively and efficiently as possible.
3Why is it important to use an SLA Tracker?
A good SLA Tracker is important because it sets boundaries and expectations for certain aspects of service scheduling. Clearly defined promises reduce the chances of disappointing a customer. An SLA Management Software drives internal processes by setting a clear standard of performance.

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